Daniel Ovieda
Antioch, CA 94509
- 09/22 - Present
- FormDr | Full Stack Engineer
- Lead Full Stack Engineer for React / NodeJS / MySQL application serving 100,000 MAU
- Built scalable Open API for Enterprise clients along with API documentation
- Spearheaded application security as InfoSec Officer to ensure HIPAA/GDPR compliance
- Implemented key initiatives and policies to achieve SOC2 compliance
- HL7 / EHR Integration experience in the Healthcare space
- 01/20 - Present
- MS Media, LLC | Full Stack Engineer
- HTML, CSS/SCSS, Bootstrap, TailwindCSSS
- Python, PHP, JavaScript & Typescript
- Angular, React, Ionic Frameworks, NextJS
- AWS (s3, IAM, Cognito, Route 53, Lambda, etc.)
- Designed and built backends with NodeJS and Python (AWS Lambda)
- Designed and maintained MySQL, NoSQL, and PostgresSQL databases
- Full stack media publishing application for social media
- Full stack dispatch & fleet management app
- Full stack link shortening app
- Full stack link bio app
- 05/21 – 09/22
- WeDriveU, Inc. | Operations Manager
- Managed driver and dispatch teams to ensure 99.9% on-time arrival efficiency
- Implemented new technology platforms related to transportation and vehicle routing
- Flawlessly transitioned from the previous transportation platform to its successor
- Managed driver timecards and safety performance
- Coordinated fleet preventative maintenance and maintenance on critical issues
- Responded as necessary to real-time events that impact passengers or operational capability
- Conducted monthly safety training with drivers
- Researched, installed, and managed cloud video delivery systems in client fleet vehicles
- 01/21 – 05/21
- ADT, LLC. | General Operations Manager
- Manage residential and small business installation and service ops of three offices in the Bay Area
- Direct revenue growth and profitability of the overall operation and in-home sales
- Maintain a high level of quality and timely service to customers for maximum retention
- Partner with the sales team on high-profile accounts and coordinate white-glove service
- Implement, test, and train teams on new security tech products/services
- Direct 2,000 installation and 10,000 service appointments monthly
- Reduce repeat customer visits by implementing coaching strategies for 100+ technicians
- Analyze and distribute KPI data, create area-wide action plans for improved performance
- 05/20 – 01/21
- WeDriveU, Inc. | Operations Manager
- Managed driver and dispatch teams to ensure 99.9% on-time arrival efficiency
- Developed operational dashboard in Google Sheets/Scripts to manage all aspects of the operation
- Connected Google Sheets to TripShot API to deliver KPI analytics to operational dashboard
- Processed all cost data to deliver monthly customer invoices of 1.3M/month
- Coordinated maintenance to ensure 99% uptime of 60 fleet vehicles
- Researched, installed, and managed cloud video delivery systems in client fleet vehicles
- 05/17 – 10/19
- TruClear Global, Inc. | Director of Customer Operations
- Managed day-to-day operations of installation and customer support teams
- Scaled operational department and processes in a start-up environment
- Oversaw product manufacturing, shipping, logistics, and supply chain teams
- Created budget proposals, cost-benefit analysis, and estimations for B2B projects up to 20M
- Established international customer support center (24x7) for all customer issues
- Created operational and customer support KPIs and metrics
- Coordinated multiple international logistics routes for customs importation
- Collaborated with multiple departments and third-party providers on B2B projects
- Established installation guidelines compliant with OSHA, NIMS, EPA, and ADA
- Ensured installed products and services exceeded customer expectations
- Created financial and operational risk mitigation strategies for all installation projects